| Guarantee
North Star Moissanite Canada stands behind all of our merchandise
sold to our customers. If for any reason you are not fully satisfied
with your purchase, you may return your order for a full refund
less shipping and handling charges incurred and any applicable ring
resizing fee within 30 days from the date of receipt. This policy
gives our customer the peace of mind and ensures complete satisfaction
for our customers. The item(s) should be returned together with
the invoice in its original condition, undamaged, not worn, no scratches
or marks and have not been resized or altered in any way.
Warranty
All of our Moissanite jewellery come with a Charles & Colvard
Certificate of Authenticity and Limited Lifetime Warranty for the
jewels optical properties, fire and brilliance. The warranty does
not include theft, loss or disappearance or damage due to improper
use or abuse. North Star Moissanite Canada has a one year manufacturer’s
warranty on all of its jewellery.
Return Policy
To ensure that your returns are processed in a timely and efficient
manner, the item(s) must be returned in new and resalable condition
without any scratches or marks, in the original packaging or boxes
and with all the original paperwork. We cannot accept any return
that show signs of being used. All items must be properly returned
under this policy and those stipulated in the “Guarantee”
to be eligible for the appropriate refund.
Procedure for returning an item to North Star Moissanite Canada:
a. Contact us by e-mail at sales@yoursforever.ca
or by phone at 1-800-828-5415 or (905) 780-8171 to receive a Return
Product Authorization (RPA) number and the return shipping address.
b. Identify your RPA number on your original invoice
and repack your item(s) with the original packaging.
c. Ship your return prepaid and insured for the
full purchase price by a carrier that offers package tracking such
as Federal Express to the address provided.
d. We will then notify you once we have approved
and processed your return.
Sales Tax
North Star Moissanite Canada will be required to collect the applicable
sales tax on all purchases shipped within Canada (13% in Ontario
and 5% for the rest of Canada). The appropriate amount will be added
to the purchase total.
Privacy Policy
We are committed to ensure the utmost security and protection of
our customers’ personal information. This is our top priority
and is particularly essential for this type of business.
While North Star Moissanite Canada is hosted by Eden Productions,
no personal information including credit card numbers are stored
on their server. Any personal information requested from the customer
is used solely to process orders and to provide information regarding
the company. Financial information that is obtained from the customer
will be used only to bill the customer for the purchase of the products.
In the event that the customer does not want to receive future information
regarding the company, users may opt-out of receiving any future
mailings by sending an email to sales@yoursforever.ca
or by calling us at 1 (800) 828-5415 or at (905) 780-8171.
Weights of Moissanite
Moissanite jewels are noted as millimeter sizes or carat weight
equivalent to diamond and are not true Moissanite weight.
Ordering and Payment Option
· Orders can be placed through our secure
server by Visa, MasterCard ,Amex, or Discover.
· Payments can also be made through money
order and personal checks made payable to North Star Moissanite
Canada. All personal checks will need to be cleared with the bank
prior to delivery of the order. Please indicate the details of the
item including the item code on your order and mail it to:
North Star Moissanite Canada
RPO Village Gate
P.O. Box 32623
Richmond Hill, Ontario
L4C 0A2
Canada
All orders will be billed in Canadian dollars and are subjected
to verification and acceptance. The appropriate conversions will
be made by your credit card institution.
For any orders over $3,500 CAD, a copy of the front and back of
your credit card showing the signature must be mailed or faxed to
us for verification and approval.
Delivery
Each order will be custom made and manufactured to your specifications.
Most items are shipped within 10 business days upon receipt of the
order. North Star Moissanite Canada is a customer focused organization
and strongly places our service to our customers as paramount as
the quality of our products and the competitive pricing that we
provide. In the event of any unforeseen lengthy delays, our customers
will be immediately notified either through email and/or by phone
of the status of the order. There will be no shipping and insurance
charges for any shipments made within
Canada.
Shipping and Handling Charges
There will be no shipping and handling charges for any orders shipped
within Canada. There will be a charge of $30 CAD for shipping to the United States. For international shipping, please email for
a quote.
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